Phone: 06 34779318
Complaint Procedure
I strive to provide high-quality care. Nevertheless, it may happen that you, as a client, are not satisfied. In that case, I invite you to discuss your complaint with me. I take complaints seriously and view them as an opportunity to improve my services.
1. Discussing the complaint
If you are dissatisfied, I ask that you first discuss your complaint with me. In many cases, a conversation can already lead to a solution. You can submit your complaint verbally during a session or in writing.
2. Complaints Officer
If we are unable to resolve the matter together, you may make use of an independent complaints officer. The Complaints Officer:
- Listens to your complaint
- Advises and supports you
- Mediates between you and the healthcare provider (me)
Contact of the Complaints Officer:
Centraal Bureau Klachtenmanagement in de Zorg (CBKZ)
Potential complaints can be submitted digitally by completing the NIP complaint form. This can be sent via klachten@cbkz.nl or by post: CBKZ, Antwoordnummer 570, 4200 WB Gorinchem.
You can find more detailed information about filing a formal complaint here.